In terms of the Information Technology (Intermediaries Guidelines) Rules, 2011 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, any grievance or complaint may be intimated to Pooja Dubey, Grievance Officer, who may be reached at [email protected] The complaint shall be redressed within a period of 1 (one) month.
1. COLLECTION OF PERSONAL INFORMATION
“Personal information” is defined to include information that whether on its own or in combination with other information may be used to readily identify or contact you such as: name, address, email address, phone number etc.
We collect personal information from users who are desirous of posting Submitted Content on Turnip. This information is partially or completely accessible to all visitors using Turnip. Streamers and Viewers are required to link their YouTube, Facebook and/or both accounts with Turnip in order to log in and to be able to access certain portions of Turnip.
You may log into Turnip through your YouTube and /or Facebook account. If you do so, you must enter the email address and password that you use for your YouTube and/or Facebook account. We will ask that you grant us permission to access and collect your YouTube and/or Facebook basic information (this includes your name, profile picture, gender, networks, user IDs, list of friends, date of birth, email address, and any other information you have set to public on your YouTube and/or Facebook account). If you allow us to have access to this information, then we will have access to this information even if you have chosen not to make that information public. We store the information that we receive from YouTube and/or Facebook with other information that we collect from you or receive about you.
At the time of such linking, user data such as name, email ID, profile picture etc., and information related to the YouTube channel/account and Facebook page/ account such as channel / page ID, channel / page name, channel / page description, thumbnail, statistics such as video count, subscriber count, total views etc. shall be collected and the user grants requisite permission for the same. The Streamer specifically grants permission to TMPL to manage the YouTube and Facebook account, and store chats in relation to the same, in order to provide the Services. Such information gathered shall be utilized to ensure greater customer satisfaction and help a customer satiate its needs. The type of personal information that we collect from you varies based on your particular interaction with Turnip.
We may also collect personal information that you post in your Submitted Content such as profile, feedback, and any comments or discussions you post in any blog, chat room, or other correspondence site on Turnip. TMPL reserves the right to record the conversations between Streamers and Viewers through the messaging/chat mechanism on the platform. All the chat/messaging logs can be used for but not limited to monitor and prohibit abuse, safeguard the rights of Streamers and Viewers, resolve disputes etc.
We may obtain your device ID, which is sent to TMPL's servers and used in fraud prevention efforts.
Cookies. We and our third party service providers collect information from you by using cookies. A cookie is a small file stored on user's computer hard drive containing information about the user. The cookie helps us analyze web traffic or informs you about your use of a particular website. Cookies allow web applications to respond to you as an individual, tailoring its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. When you visit Turnip, we may send one or more cookies (i.e., a small text file containing a string of alphanumeric characters) to your computer that identifies your browser.
Disabling Cookies. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you disable cookies you may be prevented from taking full advantage of Turnip because it may not function properly if the ability to accept cookies is disabled.
Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer's hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with Turnip to, among other things, track the activities of Turnip visitors, help us manage content, and compile statistics about Turnip usage. We and our third party service providers also use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
1. HOW PERSONAL INFORMATION IS USED
We collect your personal information and aggregate information about the use of Turnip and Services to better understand your needs and to provide you with a better Turnip experience. Specifically, we may use your personal information for any of the following reasons:
To provide our Services to you, including registering you for our Services, verifying your identity and authority to use our Services, and to otherwise enable you to use Turnip and our Services;
For customer support and to respond to your inquiries;
For internal record-keeping purposes;
To process billing and payment, including sharing with third party payment gateways in connection with TMPL's products and Services;
To improve and maintain Turnip and our Services (for example, we track information entered through the "Search" function; this helps us determine which areas of Turnip users like best and areas that we may want to enhance; we also will use for trouble-shooting purposes, where applicable);
To periodically send promotional emails to the email address you provide regarding new products from TMPL, special offers from TMPL or other information about TMPL that we think you may find interesting;
To contact you via email, telephone, facsimile or mail, or, where requested, by text message, to deliver certain services or information you have requested;
For TMPL's market research purposes, including, but not limited to, the customization of Turnip according to your interests;
We may use your demographic information (i.e., age, postal code, residential and commercial addresses, and other various data) to more effectively facilitate the promotion of goods and services to appropriate target audiences and for other research and analytical purposes;
We also may compare personal information collected through Turnip and Services to verify its accuracy with personal information collected from third parties; and
We may combine aggregate data with the personal information we collect about you.
At our sole discretion, TMPL may offer any of the following free services on Turnip, which you may select to use or receive at your option. Certain of the following services may require you to provide additional personal information as detailed below:
1. ELECTRONIC NEWSLETTERS
We may offer a free electronic newsletter to users. We will gather the email addresses of users who sign up for Turnip for the newsletter mailing list. Users may remove themselves from this mailing list by opting out of receiving newsletters during the registration process, by following the link provided in each newsletter that points users to a subscription management page where the user can unsubscribe from receiving newsletters or by changing their preferences in their settings page.
2. "SEND TO A FRIEND"
Turnip users can voluntarily choose to electronically forward a link, page, or document to someone else by clicking "send to a friend." To do so, the user must provide his or her email address, as well as the email address of the recipient. The user's email address is used only in the case of transmission errors and, of course, to let the recipient know who sent the email. The information is not used for any other purpose.
We may offer interactive polls to users so they can easily share their opinions with other users and see what our audience thinks about important issues, Services, and/or Turnip. Opinions or other responses to polls are aggregated and are not identifiable to any particular user. We may use a system to "tag" users after they have voted, so they can vote only once on a particular question. This tag is not correlated with information about individual users.
We may conduct user surveys from time to time to better target our content to Turnip users. We will not share individual responses from these surveys with any third party. We will share aggregate data with third party service providers, partners, and other third parties. We also will post aggregate data containing survey responses on Turnip; that data may be viewed and downloaded by other users of Turnip.
We employ procedural and technological security measures, which are reasonably designed to help protect your personal information from unauthorized access or disclosure. TMPL may use encryption, passwords, and physical security measures to help protect your personal information against unauthorized access and disclosure. No security measures, however, are 100% complete. Therefore, we do not promise and cannot guarantee, and thus you should not expect, that your personal information or private communications will not be collected and used by others. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. TMPL is not responsible for the unauthorized use of your information or for any lost, stolen, compromised passwords, or for any activity on your Account via unauthorized password activity.
Your password is the key to your Account. When creating your password you should use unique numbers, letters, special characters, and combinations thereof. In addition, DO NOT disclose your password to anyone. If you do share your password or your personal information with others, you are solely responsible for all actions taken via your Account. If you lose control of your password, you may lose substantial control over your personal information and be subject to legally binding actions taken on your behalf. Thus, IF YOUR PASSWORD HAS BEEN COMPROMISED FOR ANY REASON, YOU MUST IMMEDIATELY NOTIFY TMPL TO CHANGE YOUR PASSWORD.
We may share the information that we collect about you, including your personal information, as follows:
1. INFORMATION DISCLOSED TO PROTECT US AND OTHERS
2. INFORMATION DISCLOSED TO THIRD PARTY SERVICE PROVIDERS AND BUSINESS PARTNERS
We may contract with various third parties for the provision and maintenance of Turnip, Services and our business operations, and TMPL may need to share your personal information and data generated by cookies and aggregate information (collectively, "information") with these vendors and service agencies. For example, we may provide your information to a credit card processing company to process your payment. The vendors and service agencies will not receive any right to use your personal information beyond what is necessary to perform its obligations to provide the Services to you. If you complete a survey, we also may share your information with the survey provider; if we offer a survey in conjunction with another entity, we also will disclose the results to that entity.
3. DISCLOSURE TO NON-AFFILIATED THIRD PARTIES IN FURTHERANCE OF YOUR REQUEST
Your request for services may be shared with third party websites with whom we have a contractual relationship in order to provide your request with maximum exposure. The post on the third party website will include the details of your request, including your location, and other contact details. Interested bidders, however, will be able to click on your request on such third party site, and will be directed to Turnip where they will have access to your contact details (Partial or complete), as would any other service provider on Turnip interested in bidding on your request.
4. DISCLOSURE TO OTHER USERS OF TURNIP
If you are a Streamer, the information that you post (other than your payment information) is available to other users of Turnip and our Services. Comments that users post to Turnip also will be available to other visitors to Turnip (see our discussion of User Generated Content below). In addition, we will post the results (in aggregate form) of surveys to Turnip. If you are a Viewer, certain information and any Submitted Content shall be available to all other visitors to Turnip.
5. INFORMATION DISCLOSED TO LAW ENFORCEMENT OR GOVERNMENT OFFICIALS
We will disclose your information, including, without limitation, your name, city, state, telephone number, email address, user ID history, quoting and listing history, and fraud complaints, to law enforcement or other government officials if we are required to do so by law, regulation or other government authority or otherwise in cooperation with an investigation of a governmental authority.
6. IN THE EVENT OF A CHANGE OF CONTROL OR BANKRUPTCY
In the event that TMPL undergoes a change in control, including, without limitation, a merger or sale of all or substantially all of TMPL’s assets to which Turnip relates or other corporate reorganization in which TMPL participates, and is thus merged with or acquired by a third party entity (a "Successor"), TMPL hereby reserves the right to transfer the information we have collected from the users of Turnip and/or Services to such Successor.
In addition, in the event of TMPL’s bankruptcy, reorganization, receivership, or assignment for the benefit of creditors, or the application or laws or equitable principles affecting creditors' rights generally, TMPL may not be able to control how your information is transferred, used, or treated and reserves the right to transfer the information we have collected from the users of Turnip and/or Services to non-affiliated third parties in such event.
7. INFORMATION DISCLOSED AT YOUR REQUEST
We may share your personal information with other Users to whom you explicitly ask us to send your information or if you explicitly consent to such disclosure upon receipt of a specific Service.
Information we receive from third-party sites you connect to our Service:
You may choose to restrict the collection or use of your personal information in the following ways:
We may send periodic promotional or informational emails to you. You may opt-out of such communications by following the opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your Account or any Services you have requested or received from us.
We invite you to post content on our Website, including your comments, feedback, pictures, and any other information that you would like to be available on Turnip. If you post content to Turnip, all of the information that you post will be available to all visitors to Turnip. If you post your own content on Turnip, your posting may become public and TMPL cannot prevent such information from being used in a manner that may violate this Policy, the law, or your personal privacy.
THIS POLICY IS CURRENT AS OF THE EFFECTIVE DATE SET FORTH ABOVE. TMPL MAY, IN ITS SOLE AND ABSOLUTE DISCRETION, CHANGE THIS POLICY FROM TIME TO TIME BY UPDATING THIS DOCUMENT. TMPL WILL POST ITS UPDATED POLICY ON TURNIP ON THIS PAGE. TMPL ENCOURAGES YOU TO REVIEW THIS POLICY REGULARLY FOR ANY CHANGES. YOUR CONTINUED USE OF TURNIP AND/OR CONTINUED PROVISION OF PERSONAL INFORMATION TO US WILL BE SUBJECT TO THE TERMS OF THE THEN-CURRENT POLICY.
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